This Refund Policy explains how Tunoria handles failed delivery, duplicate purchases, removed content, and discretionary refund requests.
1. When refunds are issued automatically
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Failed delivery: if a license you purchased is not issued within 24 hours of successful payment, the purchase is automatically refunded.
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Duplicate purchase: if you accidentally purchase a license you already own, we refund the duplicate within 7 days.
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Track removed for copyright reasons after purchase: full refund.
2. Discretionary refunds
For other refund requests (e.g. dissatisfaction, accidental purchase outside the duplicate window), email support@tunoria.com within 7 days of purchase. We review case by case.
3. Refunds and license access
Refunding a license revokes the corresponding license record. After refund, you no longer own the license and cannot stream the track on Tunoria or any other compatible license platform.
4. Chargebacks
Filing a chargeback before contacting support typically results in account suspension while we investigate. Contacting support first is faster and cheaper for both of us.
5. Contact
support@tunoria.com